Contact Us

We’re Here to Help – Contact CozyTwig

At CozyTwig, your satisfaction is our priority. We want every step of your shopping journey to feel easy, transparent, and worry-free. Whether you’re exploring our personalized collections, checking in on an order, or need post-purchase assistance, our team is here for you.

How We Can Support You

  • Product Questions: Curious about materials, sizing, personalization styles, or custom requests? Reach out before ordering—we’ll provide clear details so you can shop confidently.
  • Order Help: Need to update personalization details, confirm order progress, or make changes? Contact us as soon as possible, and we’ll do our best to accommodate your request.
  • Shipping & Tracking: Wondering about estimated delivery times, tracking updates, or international shipping? We’re happy to guide you through the process.
  • After-Delivery Support: If your order arrives damaged, incomplete, or not as described, please notify us within 7 days of receipt so we can resolve the issue promptly.
  • Returns & Refunds: For detailed information, please see our Refund & Returns Policy. You can also contact us directly for personalized assistance.

Customer Support Hotline:
+1 631-925-4142

Email Support:
support@cozytwig.com
We respond to all emails within 24 business hours.

Business Address:
CozyTwig
1301 El Cajon Ct, Los Banos, CA 93635, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

  • Monday – Saturday: 8:30 am – 7:00 pm (EST)

  • Sunday: 10:00 am – 2:30 pm (EST)
    Messages received outside these hours will be answered the next business day.

Helpful Tips When Contacting Us

  • Include Key Details: Please provide your order number (if available) along with as much information as possible about your inquiry—this helps us assist you quickly and accurately.

  • Personalization Changes: For edits to custom orders, reach out within 12 hours of purchase for the best chance of updating before production begins.

  • Urgent Concerns: For time-sensitive issues—such as incorrect personalization or delivery problems—please call our support line during business hours for immediate help.

Our Commitment to You

  • Personal Replies Only: Every message is answered by a real person, never an automated bot.

  • Accurate Information: We ensure all product descriptions, materials, and personalization options listed on our website are correct and current.

  • Clear & Honest Service: From pricing to production timelines, we believe in full transparency so you always know what to expect.

CozyTwig – Memorable Gifts and Decor, Made Just for You